Dependable quality. Reliable support. Always AGP.

At AGP, we’re dedicated to keeping your technology running smoothly through reliable products, clear warranties, and responsive customer support.

Technical Support

Our Technical Support Specialists are available to help with any questions or issues you might have during the installation of your replacement parts.
Tutorial videos and phone support are available upon request.
Please send requests to QA@agpartsworldwide.com.

 

Customer Service

Damaged Items:

Items damaged in transit must be reported within 24 hours of delivery. Please save all packaging.
Contactcustomerservice@agpartsworldwide.com for assistance.

Missing Items:

Missing items must be reported within five (5) days of delivery to your facility.
Contact customerservice@agpartsworldwide.com for assistance.

Motherboards:

Core Exchange
Motherboards purchased in exchange for a broken motherboard returned to AGP:

Please use the label provided with your Exchange purchase. If you did not receive a label with your Exchange purchase, please email customerservice@agpartsworldwide.com.
Please do not use the Return Label Form to return a Core Exchange part.

Reworks
Motherboards previously repaired by AGP and still within the one-year warranty period:

Limitations:

Device Repair:

Reworks – Devices previously repaired by AGParts and still within the predefined warranty period.
Please use the Return Label Form and select the Whole Unit Repair Rework option to receive a shipping label.
For any questions about device repair, email customerservice@agpartsworldwide.com.

 

Warranty Information

Defects

One-year warranty on all parts against defects
One-year warranty on motherboard repairs
One-year warranty on device repairs
One-year warranty on AGP Recertified devices against manufacturer defects in materials or workmanship

Excludes cracks, damage, or wear resulting from general use.

Returns

Wrong part (functional): 60 days
No longer needed: 120 days

Limitations:

AGParts reserves the right to deny credit upon receipt of returned items if:

The part is not an AGParts product.
The part was damaged in transit due to improper packaging by the customer.

Please follow all proper packaging guidelines as directed.

No Restocking Fees

We make returns easy! That means no restocking fees… EVER!