Warranty & Returns
At AGParts Education, our commitment to quality is unparalleled!
We offer a wide range of products and services to best fit your needs. Here’s how we can to make your school’s parts procurement process a success:
Technical Support:
- Technical Support Specialists are available to help with any question or issue you encounter during the installation of your replacement part.
- Tutorial videos and phone support available upon request. Please send any requests to QA@agpartsworldwide.com.
Customer Service – Damaged Items:
- Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
- Contact customerservice@agpartsworldwide.com for assistance with damaged items.
Customer Service – Missing Items:
- Items missing from your order must be reported within five days of delivery at your facility.
- Contact customerservice@agpartsworldwide.com for assistance with missing items.
Customer Service – Motherboards:
Core Exchange – A motherboard that was purchased in exchange for a broken motherboard returned to AGP:
- If you did not receive a label with your Exchange purchase, please email us at: customerservice@agpartsworldwide.com.
- Please do not use the Return Label Form to return a Core Exchange Part.
Reworks – A motherboard that has been previously repaired by AGP and is within the one-year warranty period:
- Please use the Return Label Form to return a rework and choose the Motherboard Repair Rework button to receive a shipping label.
If you have any questions regarding Motherboards, please email us at customerservice@agpartsworldwide.com.
Limitations:
AGParts reserves the right to deny credit upon receipt of items if any of the following occur:
- After inspection, our technicians find that the part is not an AGParts product with our internal labels.
Customer Service – Device Repair:
Reworks – A device that has been previously repaired by AGP and is within the predefined warranty period:
- Please use the Return Label Form to return a rework and choose the Whole Unit Repair Rework button to receive a shipping label.
If you have any questions regarding device repair, please email us at customerservice@agpartsworldwide.com.
Warranty Information – Defects:
- One-year warranty on AC adapters, batteries, and motherboards against defect.
- One-year warranty on motherboard repairs.
- One-year warranty on device repairs.
-
120-day warranty on refurbished devices against manufacturer defects in materials and workmanship.
- Limited Lifetime warranty on all other products against manufacturer defect in materials and workmanship.
- Excludes cracks or incidental damages obtained from general use and wear.
- A functional, compatible item will be sent as replacement for the defective item.
Warranty Information – Returns:
- Wrong part – functional: 60 Days
- No longer needed: 120 Days
- In the spirit of partnership, we do not apply restocking fees on our returns as our competitors do.
For our B2B Warranty, please visit AGParts Worldwide.
Limitations:
AGParts reserves the right to deny credit upon receipt of items if any of the following occur:
- After inspection, our technicians find that the part is not an AGParts product.
- Part incurs damage during transit due to improper packaging by customer. Please follow proper packaging practices as directed.
Recent Comments