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Warranty & Returns

Return Label Form
Warranty Guide

At AGParts Education, our commitment to quality is unparalleled!

We offer a wide range of products and services to best fit your needs. Here’s how we can to make your school’s parts procurement process a success:

Technical Support:

  • Technical Support Specialists are available to help with any question or issue you encounter during the installation of your replacement part.
  • Tutorial videos and phone support available upon request. Please send any requests to QA@agpartsworldwide.com.

 

Customer Service – Damaged Items:

  • Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
  • Contact customerservice@agpartsworldwide.com for assistance with damaged items.

 

Customer Service – Missing Items:

 

Customer Service – Motherboards:

Core Exchange – A motherboard that was purchased in exchange for a broken motherboard returned to AGP:

  • If you did not receive a label with your Exchange purchase, please email us at: customerservice@agpartsworldwide.com.
  • Please do not use the Return Label Form to return a Core Exchange Part.

Reworks – A motherboard that has been previously repaired by AGP and is within the one-year warranty period:

  • Please use the Return Label Form to return a rework and choose the Motherboard Repair Rework button to receive a shipping label.

    If you have any questions regarding  Motherboards, please email us at customerservice@agpartsworldwide.com.

    Limitations:

    AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

    • After inspection, our technicians find that the part is not an AGParts product with our internal labels.

    Warranty Information – Defects:

    • One-year warranty on AC adapters, batteries, and motherboards against defect.
    • One-year warranty on motherboard repairs.
    • Limited Lifetime warranty on all other products against manufacturer defect in materials and workmanship.
    • Excludes cracks or incidental damages obtained from general use and wear.
    • A functional, compatible item will be sent as replacement for the defective item.

    Warranty Information – Returns:

    • Wrong part – functional: 60 Days
    • No longer needed: 120 Days
      • In the spirit of partnership, we do not apply restocking fees on our returns as our competitors do.

    For our B2B Warranty, please visit AGParts Worldwide.

    Limitations:

    AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

    • After inspection, our technicians find that the part is not an AGParts product.
    • Part incurs damage during transit due to improper packaging by customer. Please follow proper packaging practices as directed.