How to Prevent ESD During Device Repair: Minimizing Impact to K-12 Programs

How to Prevent ESD During Device Repair: Minimizing Impact to K-12 Programs

We’ve all felt it before—the zing that comes from being shocked by a random object. What we often refer to as static electricity is electrostatic discharge (ESD). While ESD is mostly harmless when we experience it, it can affect tech like K-12 devices leading to product defects and unsafe conditions. This could be especially detrimental in the K-12 device environment with limited excess inventory and the need for fast repair turnaround. Today, we’ll discuss how to prevent ESD during K-12 device repair.


What is ESD?

ESD occurs when an electric discharge builds up and is transferred to another object. It can be accompanied by a visible spark and a popping sound.


How to Prevent ESD in K-12 Devices

The best way to prevent ESD is to create ESD-safe areas by taking precautions or using ESD-safe or anti-static materials. This can be done in multiple ways.


Check Your Space

As ESD affects K-12 devices during the repair process, evaluating your repair space is important. Where does your school perform its repairs? If possible, choose a room with linoleum or tile flooring over carpeting.


Take Appropriate Grounding Precautions

Grounding directs excess energy to the ground via a wire, dissipating any residual static electricity.

  • Grounding your work area, including tables and chairs, is a great way to prevent static discharge from damaging your devices.
  • You can also ground yourself using an anti-static wrist strap and silicone mat to reduce any static electricity.
silicone mat and anti-static wrist strap

Silicone mat and anti-static wrist strap


Be Careful During Dry Seasons

Whether it’s winter or your district is in a drier climate, be careful when conditions are dry.

  • You don’t have to measure the humidity levels precisely—your own body can be a good indicator of dryness.
  • To mitigate static discharge, use an anti-static wrist strap to reduce static electricity.



AGParts Education can help your district prevent ESD with anti-static wrist straps and silicone mats. To get started, contact us today!


How to Tune Up a Chromebook in 15 Minutes

How to Tune Up a Chromebook in 15 Minutes

When it comes to a device, Chromebooks simply can’t be beat in terms of maintenance. Chrome OS updates and security patches are regularly delivered by Google and run in the background. There is little to no software and Chromebooks are also lean on hardware. However, there are a few tips and tricks on how to tune up a Chromebook to boost performance and your user experience.


How to Tune Up a Chromebook

Here are eight tips and tricks to tune up a Chromebook. Most of these tips, or combinations thereof, can be done in 15-20 minutes.


Uninstall Unnecessary Apps & Extensions

Required Time: 3 minutes
Recommended Frequency: Quarterly, or as needed

A great tip for all your devices—uninstalling unnecessary apps and extensions. Apps that you don’t use can slow your Chromebook’s speed and performance. They sometimes run in the background eating bandwidth and slowing load times of web pages.

Also, extra apps and extensions:

  • Open the door to unnecessary data sharing
  • Take up limited local storage
  • Are a visual eyesore

How: To remove unwanted apps, access chrome:extensions in a new browser window. Review the items thoroughly and remove any unneeded apps or extensions. If you are on the fence about certain apps, toggle the app off. This deactivates the app but leaves the app on your Chromebook. If you miss it after a few days, activate it. If you don’t notice its absence, delete it.


Clear Your Cache

Required Time: 1 minute
Recommended Frequency: Daily, or after every browser session

Is Google Chrome especially sluggish or behaving squirrely? Clearing your browser’s cache could be just the fix you need.

Clearing your browser’s cache is a great performance tip for any device. It removes unnecessary files and cookies that are stored when you visit websites. It’s one of the quickest and easiest hacks, too!

It’s good to get into the habit of clearing your cache after each browser session or at the end of the day. Another great feature about clearing your cache is you can customize what you delete. For example, you can choose to remove cookies and cached files, but leave your browsing history intact.

How: In Google Chrome, click the snowman menu (three vertical dots) in the top right of the browser window. From there, follow these commands: Settings > Privacy and security > Clear browsing data. Be sure to select exactly what you want to remove under both the Basic and Advanced tabs.


Review Extension Permissions

Required Time: 5 minutes
Recommended Frequency: Quarterly, or after new extensions are added

You can control how and when an extension is allowed to access data on your device, a feature introduced in 2019.

There are several options available now. Extensions can:

  • Access browsing data all the time without restrictions
  • Access browsing data only during the period of use
  • Never access browsing data

How: Access chrome:extensions. Review access for each extension under Site access in Details.

Choose wisely. Most extensions need access to some sort of browsing data to function. If an extension keeps requesting a higher level of permission, chances are it needs it to run. You can upgrade its access or remove it entirely.


Uninstall/Update Unnecessary Android or Linux Apps

Required Time: 3 minutes
Recommended Frequency: Every 6-12 months

Much like the first tip, you can also remove any unneeded Android or Linux apps. The same benefits for removal apply.

For Android or Linux apps that survived, be sure to check and install updates. These apps don’t always update automatically.

How to Uninstall Apps: From Chromebook’s launcher, review apps. To remove unwanted apps, right click or long press, then Uninstall.

How to Update Android Apps: Access My apps & games in Google Play Store. Follow on-screen prompts to download updates.

How to Update Linux Apps: From Chromebook’s Terminal app, enter sudo apt-get update && sudo apt-get upgrade into the prompt command to update.


Optimize Shortcuts

Required Time: 5 minutes
Recommended Frequency: Every 6 months or as needed

At its best, a Chromebook is equipped with all sorts of possible shortcuts to save time and boost productivity. It’s up to you to harness their power.

Update Shelf/Tray

A Chromebook’s tray or shelf is akin the Windows taskbar or a MacBook’s dock. Customize your tray to reflect the apps you use most frequently by adding/removing apps and website shortcuts:

Add an app: Use the launcher key to find the app you wish to pin to your shelf. Right click on the app icon and select Pin to Shelf.

Add a webpage: Open the site you wish to add to your shelf. Click the snowman menu (three vertical dots), then select Create Shortcut. For a desktop experience, select Open as Window.

Remove an app: Right click on the app icon in your shelf that you wish to remove and select Unpin.

Create Keyword Shortcuts

A great time-saving tip is to create shortcuts for internal functions or webpages based on keywords. For example, you can create a shortcut to pull up Chromebook settings simply by typing cs into your search bar.

How: Go to the website you want to create a keyword shortcut for. Copy the URL. Access chrome:settings/searchengines in your search bar. Click Add, then enter the information about the following information about the shortcut:

  • Search engine will be the name of destination URL
  • Keyword is what you type into the address bar to return URL
  • Paste the URL you’ve copied into URL


Clean Cloud Storage & Sync Downloads Folder

Required Time: 3 minutes
Recommended Frequency: Every 1-3 months, or as needed

Remove unwanted or unneeded files from your Chromebook’s Files app every couple of months. This will reduce your clutter and keep your files organized.

Since Chromebooks have limited local storage, sync your downloads folder to your Google Drive. After you complete this step, all downloads will be saved to the cloud instead of locally.

How: From chrome:settings > Advanced > Location > Downloads > Change. Then, select a folder, or create a Downloads folder.


Enable Night Light

Time Required: 1 minute
Recommended Frequency: Once

Night Light adjusts your Chromebook’s display to make it less bright in evening hours or in limited lighting.

How: Two ways to do this. Enable Night Light under Quick Settings panel or within Chrome OS settings. From chrome:settings > Displays > Night Light. From there, edit the schedule to turn on the Night Light during certain hours of the day.


Enable Universal Voice Input

Time Required: 1 minute
Recommended Frequency: Once

You can enable system-wide dictation on your Chromebooks, just as you can use Siri on a MacBook or Cortana in Windows.

After this option is enabled, a small microphone will appear in the lower right corner of your screen next to notifications. Tap it any time you wish to use this option.

How: From chrome:settings > Advanced > Accessibility > Manage accessibility features > Enable dictation (speak to type).


For more Chromebook tips and tricks, check out our blogs on Chromebooks Basics and Chromebook Tips for Power Users.


AGParts Education supports 7,500+ innovative 1:1 school districts in Chromebook parts supply and technology buyback. Contact us today to see how we can help your school.


Internet Safety for High School Students: 5 Tips

Internet Safety for High School Students: 5 Tips

Almost 90% of teenagers have home access to a computer and almost half of teenagers say they’re online almost constantly. It’s more important than ever before to teach internet safety for high school students. This is due in part to complacency—with such computer prevalence, it’s easy to become relaxed and fatigued on the most basic internet safety principles.

Why? Well, let’s not forget that teenagers (13-17 years old) grew up with this technology. In the early and mid 2000s, when this age group was born, computer ownership fluctuated around 75% in US. The iPhone, which not only made the smartphone a household name, but a household requirement, launched in 2007. This technology was in their hands earlier than any other generation.

How do you combat this complacency? While it may seem paradoxical, it’s important to return to the basics, but also teach more advanced safety tips. Here are five tips in teaching internet safety for high school students:


Teach the Risks & Rewards

Internet safety all starts with educating all students on the dangers and risks of being online. Be open and honest. Don’t sugar coat—transparency is key. Since high schoolers are older, this is a great time to share any unpleasant personal experiences you’ve had with the internet. This is not to paint the internet as a bad place, but to remind them that there are dangers.

It’s also important to remind high students that what they contribute to the internet, including what they share on social media, can stay with them a long time. Social media is often used a tool to screen candidates for jobs and college entrance. They should never post anything that is discriminatory to anyone, even in jest.


Teach the Art of Data Mining

Encourage older students to perform an exhaustive data mine on themselves once a quarter. For someone who has regularly Googled herself over the years, I was shocked what my latest results returned. An uncomfortable amount of personal information including current address, old phone numbers and addresses, family names—the works! Much of this information was on third party sites that I could contact to remove my information which was a huge relief.

Students should do just this, and when they find personal information that they do not want online, help them contact the sites to remove the information. Even if the information is outdated, it should still be removed. Old contact info can often be used for verification purposes in setting up bank accounts, applying for personal, auto, or student loans, etc., as well as security questions for important online accounts.

They should:

  • Search names, usernames, and nicknames using quotation marks.
  • Search on various search engines (Google, Bing, etc.).
  • Sign out of any browser prior to searching as results can be filtered when signed in.
  • Use various browsers to perform the search (Chrome, Edge, Firefox, Safari, Opera, etc.) as they will yield different results.
  • Go past the first page of results until the name no longer appears (five pages deep at minimum).


Enable Privacy Settings on Social Media

With 27% of teenagers using social media hourly, don’t skip this tip! Encourage your students to restrict their privacy settings appropriately across all social media platforms.

Social media privacy settings have come a long way. Largely, they are much more granular which gives the user more control. However, this means there are more settings, and it’s easy to miss one or two that could be set to public when they should be restricted. Comb through privacy settings together to ensure none are missed.

Students on social media should also:

  • Regularly review their friends or followers on social media and remove anyone that should not be there.
  • Regularly review their posts and remove those they would not want a parent, teacher, employer, or college official to see.
  • Regularly review posts, images, and videos in which they are tagged, and remove tags as appropriate.


Don’t Disclose Personal Info to Strangers

This seems like a no brainer, but it deserves its due and bears repeating. Never disclose sensitive information online, especially to strangers. Under no circumstances! This includes where they go to school, their address, their phone number, their various social media handles, etc.

Since teenagers have been around the internet for so long, they may start to feel like a veteran. They could start to feel like they could spot a fake. Most likely not true. It doesn’t matter how trustworthy the person may seem; you simply don’t know the real person on the other side of the screen. All it takes is one conversation to let sensitive information slip into the wrong hands.


Teach Digital Best Practices

Ideally, internet safety for high school students falls into a larger lesson on digital literacy, a core tenet of digital citizenship. Digital literacy is a broad topic, but it deals with how to interact responsibly online and evaluate information online effectively. Safety falls into digital literacy as well.

While this may take more time to teach, here are a few key best practices students can follow immediately:

  • Use strong alphanumeric passwords: teach about password safety and password algorithms.
  • Make sure parents or guardians have access to student passwords. Students can write passwords on a piece of paper, place it in a sealed security envelope, and store in a safe, but visible, place so their parents can access passwords in case of an emergency.
  • Stress the importance of logging out of online accounts by physically signing out, not just closing the browser window. This is especially important if students are sharing devices.
  • Encourage students to regularly back up their files including important emails and photos.


If You See Something, Say Something

Perhaps the most important and universal tip—if you see something, say something. As digital citizens, we are responsible for ourselves and others. The internet is not just a place where your identity can be stolen. It’s also the playground for cyberbullying. Give examples of cyberbullying. If a student sees suspicious, discriminatory, or uncouth behavior, encourage them to bring their concerns to a responsible adult.

In order for this tip to work, it’s crucial to create an honest and transparent environment where students feel comfortable to bring concerns to an adult, whether that be their teacher or parent.

Even if you create the most trusting environment in the world, teenagers can still be deterred from bringing their concerns to an adult. This is why it’s so important to check in with high school students regularly about their online and social media habits. Pay attention to what they’re interested in online and who they are talking to. Limit access to certain sites to avoid potentially harmful situations.

While teenagers may be complacent to technology, it’s always important to teach internet safety for high school students. Use these five tips to remind older students how to stay safe online.


AGParts Education partners with 7,500+ innovative 1:1 school districts nationwide in Chromebook parts procurement and buyback. For more info, contact us today!

Stay SMART: Internet Safety for Students

Stay SMART: Internet Safety for Students

With more than 175,000 children going online for the first time every day, internet safety for students is more important than ever.

While there are many safeguards in place, the internet is not inherently safe. A seemingly friendly sea of information and connections can quickly turn into a barren wasteland when personal information falls into the wrong hands or students are victims of cyberbullying.

As 94% of children have access to the internet, it’s crucial to equip your students with the skills they need to stay safe online. When you think of internet safety for students, think SMART.


What is SMART?

SMART is an effective pneumonic for students to remind them of internet safety best practices. While SMART can be used for kids of all ages (and adults for that matter too!), it’s especially helpful for younger students to practice, remember, and apply, and lays a great foundation. Older students can find more advanced safety tips in our guide to internet safety for high school students.



Stay Safe

The first key to staying safe online is keeping your personal information private. Students should never disclose personal information to strangers, especially unchaperoned. No exceptions. This includes name, address, phone number, social media handles, photos, and school name.

It’s crucial to remind students that it doesn’t matter how trustworthy the person may seem—a stranger is a stranger. As much as a student may think they know someone they met online, the reality is, they don’t.


Don’t Meet Up

Akin to keeping personal information private, is the importance of teaching students that meeting an online stranger in person can be extremely dangers. Students should always check with a parent or guardian about meeting an online stranger, and the parent or guardian should be present during all meetings. No matter what!

Again, this comes down to reminding students that you never really know who is on the other side of the screen. All it takes is one meeting alone for things to turn disastrous.



This may be a difficult one for students to follow, but they should never accept friend or connection requests from people they don’t know. They should ask a parent or guardian first.

Likewise, they shouldn’t accept files (emails, texts, documents, and photos) from strangers either. Opening files from strangers can take damage their devices if the files are corrupted with a virus.

Remind students to block users they don’t know after receiving an unwanted file. This can be easily be done by blocking users under settings in both email and cellular services.



This next key to internet safety for students is two pronged. As digital students, student need to do their part in stopping the spread of misinformation by verifying information with reliable sources prior to sharing it. Even if information isn’t shared, it’s always a good habit to compare the source to another to confirm its veracity. If something seems too good to be true, unusual, or extraordinary, chances are it is.

Reliability also extends to those students meet online. They should rely on those they already know and trust, like family and friends.


Tell Someone

Perhaps the most important key: if you see something, say something! Internet safety for students goes beyond the perils of stolen information. The internet is the virtual playground for cyberbullying. Create an honest and transparent environment where students feel comfortable to bring concerns to an adult, whether that be their teacher or parent.

Even if you create the most trusting environment in the world, students can still be deterred from bringing their concerns to an adult. This is why it’s so important to check in with students regularly about their online and social media habits. Pay attention to what they’re interested in online and who they are talking to. Limit access to certain sites to avoid potentially harmful situations.


Other Tips

In general, it’s so important for students to understand:

  • The risks and rewards of the internets. It’s a great tool when used appropriately and safely.
  • It’s very easy to lie online, and it happens more often than they might think. Someone they meet online is a stranger, period! It doesn’t make them good or bad, but someone the student simply does not know and should not easily trust.
  • They should always check with an adult they trust if something doesn’t feel right.

Internet safety for students isn’t rocket science. It just requires education, diligence, and transparency. When used appropriately and safely, the internet is a great tool for research and social connection. For more advanced tips, check out our blog on internet safety for high school students.


From Chromebook parts to tech buyback, AGParts Education supports over 6,000+ school districts in their 1:1 device initiatives. For more info, contact us today!


Chromebook Basics: What Every User Needs to Know

Chromebook Basics: What Every User Needs to Know

There is no other device that is more mysterious or more misunderstood than the Chromebook. After all, what is a Chromebook exactly? Why are Chromebooks so weird? Why don’t they have a caps lock key? Today, we’re breaking down the Chromebook basics that every user needs to know.


What is a Chromebook?

First things first, let’s put the mystery to an end. A Chromebook is a type of laptop that is run on the Chrome OS. Chromebooks are unique in that they are internet-heavy machines. They’re a favorite for ed tech programs across the nation because of their affordability and ease of use.


Chromebook Basics

Here are seven Chromebook basics to help you navigate your device like a pro.


1. Right Click

The most elementary of Chromebook basics, the right click. If you aren’t using a mouse, how on earth do you right click? Similar to other laptops, you can right click on a Chromebook by tapping two fingers at the same time on the touchpad.

Note: This will only work if tap-to-click is enabled, which is most likely enabled. If disabled, toggle the setting on under Mouse and Touchpad Device settings (Settings > Advanced > Manage Accessibility Features > Mouse and Touchpad > Open Mouse and Touchpad Settings).

You can also right click by pressing Alt while you click with one finger.


2. View all Keyboard Shortcuts

Chromebooks pride themselves on a streamlined approach, so it’s no surprise that they’re full of handy keyboard shortcuts. And, even less surprising, there’s a keyboard command to see all keyboard shortcuts. Press Ctrl + Alt + ? to view a keyboard overlay with keyboard shortcuts.

You can also check our handy guide to Chromebook keyboard shortcuts.


3. Customize Your Shelf

Customize your desktop by editing your shelf and its position. The shelf, aka taskbar or dock, is located at the bottom of your screen by default. It displays which apps are running and holds app shortcuts for easy launch.

Customize your shelf to reflect the apps you use most frequently. Here is how you add and remove apps to your shelf:

  • Add an app: Use the launcher key to find the app you wish to pin to your shelf. Right click on the app icon and select Pin to Shelf.
  • Add a webpage: Open the site you wish to add to your shelf. Click the snowman menu (three vertical dots), then select Create Shortcut. For a desktop experience, select open as window.
  • Remove an app: Right click on the app icon in your shelf that you wish to remove and select Unpin.

Don’t like your shelf at the bottom of your screen? No sweat. Change its position by right clicking on the shelf and selecting Shelf Position. You can also hide the shelf by selecting Autohide.


4. Use Guest Mode to Share Your Chromebook

Since Chromebooks are so internet-centric, they rely heavily on the primary user’s Google account. You are always logged into your Google account for ease of access to Gmail and Google Drive. This can make sharing your Chromebook a bit unsettling.

Have no fear, Chromebooks do have a Guest mode that allow for someone to use your Chromebook without disturbing your settings or files. Simply select Guest Mode from the lock screen.


5. Turn Caps Lock On/Off

You may notice that your caps lock key has been replaced with another key which is clearly not caps lock. While we don’t imagine you’ll be using shouty caps that frequently, it’s handy to know how to use caps lock when you need it.

There are actually two ways to do this. Caps lock has been replaced with the launcher or search key which shows all your apps and launches Google assistant. You can change the functionality of this key under Keyboard settings by selecting caps lock under the Search field (account > settings > keyboard settings).

Or, if you like the functionality of the launcher/search key, just toggle caps lock on and off by using the keyboard shortcut Alt + search key.


6. Split Your Screen

This is a Chromebook basic to make you feel and look like the productive beast that you truly are. It’s especially handy for students that need to watch their teacher and take notes or complete assignments concurrently. There are a couple ways to do this. Pressing Alt + [ ] (both bracket keys) splits your screen into two tabs. Or press Alt + [ (left bracket) or Alt + ] (right bracket) to send a tab to the left or right side of your screen respectively.


7. Parental Controls

This is a great tip for anyone monitoring a student’s progress on their Chromebook. You can create a supervised user and then edit permissions, which allows you to block certain websites. If your device is managed by your school, there is a chance that your student is already using a supervised account.

Here’s how:

  • Create supervised user: From the sign-in screen, click Add User then Create Supervised User. Enter child’s Google account info.
  • Edit/manage permissions: Sign into your account and edit user permissions under Supervised Users Dashboard. Select Manage to edit which websites the user is allowed to view. To block a website, insert an asterisk in place of www in the web address, e.g. *

This also works if you are sharing your Chromebook is your family computer. You can easily set up supervised accounts for your children, or anyone else in the household.


AGParts Education supports 7,000+ school districts across the nation as their complete 1:1 Chromebook deployment partner. Find out how we can help your district. Contact us today!

Guide to Chromebook Keyboard Shortcuts

Guide to Chromebook Keyboard Shortcuts

Ready to work like a pro on your Chromebook? Integrate these common Chromebook keyboard shortcuts to boost your productivity. For more tips, check out our guide to Chromebook basics.


Keyboard overlay of all shortcuts: Press Ctrl + Alt + ? 

Lock your Chromebook’s screen: Press Search + L or Launcher + L

Log out of your Google account: Press Ctrl + Shift + Q twice

Screenshot: Press Ctrl + Shift + Show Windows, select Screenshot, then full screen, partial, or window screenshot in the bottom menu

Record Screen: Press Ctrl + Shift + Show Windows, select Screen Record, then full screen, partial, or window screen record in the bottom menu

Toggle Caps Lock: Press Alt + Search or Alt + Launcher (the Search/launcher key is in place of the caps lock key on a Chromebook keyboard)

Launch the Task Manager: Press Shift + Esc

Launch apps 1-8 in the shelf, starting on left: Press Alt + 1-8

Launch last app in the shelf: Press Alt + 9

Split screen: Press Alt + both bracket keys [ ] 

Dock window to the left side of your screen: Press Alt + [

Dock window to the right side of your screen: Press Alt + ]

Open the Files app: Press Alt + Shift + M 

View notifications: Press Alt + Shift + N

Rotate screen 90 degrees: Press Ctrl + Shift + Refresh (F3)

Magnify whole screen: Press Ctrl + Search + M or Ctrl + Launcher + M

Partial magnification: Press Ctrl + Search + D or Ctrl + Launcher + D


Looking for more? Visit the complete library of Chromebook shortcuts.


Web Shortcuts


If you are savvy with keyboard commands on a Windows laptop or MacBook, you may recognize some of these.

Open new window: Press Ctrl + N

Open new tab: Press Ctrl + T

Close current tab: Press Ctrl + W

Activate tabs 1-8, starting on left: Press Ctrl + 1-8

Go to last tab: Press Ctrl + 9

Go to next tab in window: Press Ctrl + Tab

Go to previous tab in window: Press Ctrl + Shift + Tab

Maximize window: Press Alt + = 

Minimize window: Press Alt + – (minus)

For more web shortcuts, learn the 47 keyboard commands that work in all web browsers.


Text-Editing Shortcuts


Just as Chromebooks support a bevy of web shortcuts, they also supports most text-editing shortcuts.

Undo: Press Ctrl + Z

Copy: Press Ctrl + C

Cut: Press Ctrl + X

Paste: Press Ctrl + V

Select All: Press Ctrl + A

Delete previous word: Press Ctrl + backspace

Delete: Press Alt + backspace


AGParts Education is your complete partner for your 1:1 Chromebook initiative. Supporting over 7,500+ U.S. school districts, find out how we can help your district. Contact us today!


Updated on 8/2/22. Originally published on 11/19/20.

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